About
click-360 provides online surveys that measure individual, team and organisational effectiveness.
Its portfolio of products has been designed with consultants and end practitioners in mind, offering NASA-like technology with 'Fisher-Price' interfaces.
click-360 shares its values with parent company TLC: Integrity, Being in Relationship, Caring, Passion and Challenge the Norm, underpinning everything it does. The TLC businesses and people are values driven – it is the way they do things at TLC.
The use of 360 degree feedback tools is now well established in organisations throughout the UK. More recently, TLC has added 180 tools which allow for self-assessment to be balanced with at least one other group’s perceptions of that same individual.
The range of questionnaires include:
- LeaderQ: a 360 degree feedback questionnaire to measure leadership capability, based on the acclaimed work of US business psychologists Kouzes and Posner, and highlighted in the book ‘The Leadership Challenge’
- ManagerQ: a 360 degree feedback questionnaire to measure management capability, inspired by the original Management Charter Initiative and updated many times since
- EiQ: TLC’s simple yet comprehensive 360 degree feedback questionnaire measures the emotional intelligence of leaders and managers and is based on the work of Daniel Goleman and Eric Berne. Most of the questionnaire offerings in this space are based on self-assessments, whereas EiQ collects a more objective view by incorporating the perceptions of nominated key stakeholders
- TeamQ: an unique 180 degree feedback questionnaire that collects the views of the team leader and then compares them to how the team members see the same questions. Often revealing very different perceptions, the report can then be used in conjunction with the TLC 50-page learning guide to tackle areas of conflict. The questions are inspired by the work of Patrick Lencioni, author of the best-selling book ‘The Five Dysfunctions of a Team’
- CoachQ: another unique 180 degree feedback tool from TLC which collects the views of the ‘coach’ and then compares them to how the ‘coachees’ see the same items. Rather than an assessment tool for external coaches, CoachQ is designed for managers who have been trained in how to have coaching conversations, and is best used before and some time after the training has taken place
- inSITE: in addition to 180 and 360 degree feedback tools, TLC has an exclusive employee engagement tool better able to capture ‘insights’ from employees. The tool is most effective when the emphasis is not on the number of engaged employees but rather on the insights they can offer about how aligned people are with the organisational strategy. The questions are bespoked to the buying organisation and TLC can offer its occupational psychology team to ensure that the questions are stretching but non-ambiguous, reliable and valid. The TLC team will analyse the results (slicing the data in any which way required) so that the report provides meaningful insights into the pulse of an organisation
- Ecademy: another recent development from TLC has seen it partnering with TWM-The Working Manager to offer its versatile online learning library. Branded ‘Ecademy’ by TLC, subscribers have access to over 6000 learning assets that can be dropped onto people’s individual development plans. When deployed either on its own or combined with its 360 tool, the Ecademy becomes a powerful embedding tool to effect organisational and behavioural change. For an insignificant additional cost, the Ecademy can be personalised to a brand and can carry personal content: additional pages which can bve uploaded on a just-in-time basis. More recently, Ecademy interfaces have been made the hub of virtual organisational development environments (VODEs), where participants use a single sign-on to connect with key HR and L&D systems, processes and assets, thereby unravelling their complexity as well as improving employee take-up.
Unusual for a consultancy of its size, it is research-led. By understanding the way in which the world of HR and Talent is changing on a macro-scale and by using its psychology capabilities to diagnose its clients better on a micro-scale, TLC co-create interventions that are contextually appropriate, supported by assessment and development tools from click-360. Many of the tools provide comprehensive Organisational Intelligence (OI) reports to help with talent management and succession planning.
Media profile
Contact
- Colin Newbold
- www.click-360.com
- Contact Colin Newbold