Learning evaluation: obsessed with ROI?
Chris Wigglesworth, Founder of learning evaluation provider, Coursecheck, says L&D is too focused on measuring ROI calculations and greater focus is needed on what drives outcomes.
One of the toughest challenges for L&D leaders is proving the value of their work. Too often, the focus narrows to ROI calculations or post-course surveys that fail to tell us how learning really makes a difference.
So, what does meaningful evaluation look like today and how can feedback become a genuine driver of improvement?
Chris Wigglesworth, Founder, Coursecheck, explains how he sees a disconnect as L&D continually wrestles to justify itself by obsessing around ROI calculations, and how a greater measurement focus on improving learning and the wider learning process, and on the wider organisation, is what's needed to improve the outcomes that everyone is looking for.
To explore, Chris Wigglesworth joins Rob Clarke on Learning News.
Programme links
Coursecheck
The Ultimate Guide to Training Evaluation
Designing effective feedback forms to give you insights you can act on