News story
The Empathy Problem
MindtoolsLearning NewsNews features
Empathy is often celebrated as a leadership strength, the skill that builds trust, engagement and better teams. But what happens when there’s too much of it?
A new report, The Empathy Problem: Balancing emotion in decision making, explores how empathy, trust and emotional intelligence can both help and hinder the choices managers make.
It reveals why even the most rational leaders are influenced by feelings, and how too much empathy can make it harder to delegate and maintain productivity.
To discuss The Empathy Problem and what it means for building better managers, the report’s author, Dr Anna Barnett, Head of Research and Insights at Mindtools, joins Learning News.
Programme links
Report download: The Empathy Problem - Balancing emotion in decision making
Programme in association with MAAS Marketing