Duncan Anderson at Global Knowledge wins IT Service Management Trainer of the Year at the Service Management Awards 2012
~ The Trainer of the Year Award (sponsored by APMG International) recognises the most successful and consistent IT Service Management Trainer ~
Global Knowledge, the worldwide leader in IT and Business training, today announced that one of its employees, Duncan Anderson received the prestigious IT Service Management Trainer of the Year Award. A host of leading industry figure heads joined Awards finalists in London Hammersmith to pay tribute to the service management community’s outstanding achievements.
Duncan Anderson, ITIL® and Service Management Trainer, first encountered ITIL® whilst managing branch technology for an insurance company in the 1990s. He joined the training industry in 1998 and has undertaken a number of roles and delivered courses in all sectors worldwide. Reflecting on his achievement, Anderson said “It’s such an honour for me to receive this award on behalf of Global Knowledge and our team of training professionals. I would like to thank everyone involved during the nomination and selection process including the APMG International who sponsored this award.”
The IT Service Management Awards recognises outstanding achievement and significant contribution to the world of IT Service Management, showcasing the people and organisations that are at the forefront of the industry.
Allan Pettman, UK Managing Director at Global Knowledge said “This award recognises Duncan’s personal achievement and professionalism within the IT Service Management industry. He effectively demonstrates the application of IT Service Management best practices, processes and standards in the classroom and is able to provide ‘real world’ skills and advice to delegates.” Pettman continued “The Service Management Awards helps to raise the profile of IT and Service Management training in the industry and recognise its increasing level of professionalism.”
The Service Management Awards was held as part of the annual itSMF UK Conference in London. This event offers a unique opportunity to share service management experience, network with colleagues, learn from industry leaders, and discuss the latest tools and techniques that support the ITSM industry.
For more information visit www.itsmf.co.uk/conference
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