Happy Computers shortlisted again for UK Customer Experience awards
Training provider Happy Computers has once again been rated as one of the best companies in the UK for customer service. Happy, a past winner, is one of four companies shortlisted in the business-to-business section of the 2007 UK Customer Experience awards.
Training provider Happy Computers has once again been rated as one of the best companies in the UK for customer service. Happy is one of four companies shortlisted in the business-to-business sector of the 2007 UK Customer Experience awards.
In 2003 Happy Computers was the overall UK winner of these awards. Then named the Management Today/Unisys Service Excellence awards, this rated the company as the best in the UK for customer service. The winner is not allowed to enter for another four years and so this is Happy's first year back.
"It is a real honour to be shortlisted again", explains Happy Computers Chief Executive Henry Stewart. "We believe these awards really do bring together the very best customer-focused companies in the country. Only two companies have ever won it twice, TNT and First Direct, and the challenge we have set ourselves is to join that elite group. I don't know if we will manage it this year but we will keep on working to make our service the very best and aim to win again one day."
The winners will be announced in a supplement to the Sunday Times on 11th November. The full shortlist is available at:
http://www.customerexperienceawards.com/news/shortlist-announced/
The aim of the awards is to identify which companies are the industry leaders in terms of serving customers. The judging process includes visits to the companies, mystery shopping and talking to the customers.
"I know of no other award that goes to such lengths to evaluate the real customer experience", continues Henry Stewart. "You cannot blag your way through this one. Just entering challenges you to improve every aspect of your service. Meeting, and exchaging ideas with, the other finalists is the best source of innovation I have ever come across."
"What makes our service special? Well, we asked the judgeswhen we won. They said that we understood what our customers wanted. But they went on to say that wasn't unusual ... most companies understand what their customers want.
"However most companies then put in place rules and processes which prevent their staff giving their customers wat they want. The difference at Happy is that we trust our staff and give them freedom to do whatever they need to do, to meet a customer need. Its about having systems not rules."
Happy Computers first won the business-to-business category in 2002 and was overall winner in 2003. A full list of past winners is available at:
http://www.customerexperienceawards.com/previous-winners/