KnowledgePool Strengthens Senior Management Team
KnowledgePool, the managed learning services company, has enhanced its operational, client relationship and customer service expertise after making three new appointments to strengthen its senior management team.
The firm - which manages learning services for major clients such as British Airways, Fujitsu Services, the Home Office and Merrill Lynch - has appointed a new Chief Operating Officer and it has formalised its client relationship and customer service functions to provide improved support to clients at both the corporate and individual levels.
Lindsay Grieve joins as COO, from Centrica where he spent 22 years in operational management, programme management, training and development, human resources, marketing and business planning roles. He established and managed a new customer service support organisation and created a central co-ordination unit to manage the 25 million calls that Centrica receives from customers each year. He holds an MBA from the University of Bath.
Sean Craig has been promoted to the newly-created position of Head of Client Relationship Management. For the past four years, Sean has worked as an account director at KnowledgePool, responsible for the management of key accounts and new business generation. He has 17 years’ experience in business-to-business sales gained in the UK, US and France, account management and project management and speaks fluent French.
Suzanne Brewer has been appointed to the new position of Head of Customer Services. She joins from Securicor Omega Express, where she was Customer Service Manager. Her expertise includes developing process and productivity improvements, whilst delivering an enhanced customer offering. She spent 17 years at DHL International, latterly as National Customer Service Manager, and worked in customer service and operational roles in Norway, Hong Kong and the Bahamas.
Paul Jefferson, CEO of KnowledgePool, said: “Lindsay, Sean and Suzanne are all talented and experienced professionals who will add value to KnowledgePool and to our clients. By formalising our client relationship and customer service functions, we’re laying the foundations for our next stage of growth. Client service is critical to our business and we’re now better placed to help clients achieve business success through managed learning.”