Improve Service Management with free seminars from QA
QA provides insight into popular ITIL approach: with many companies seeing an increase in the volume of IT services spend coupled with a greater requirement for regulation and compliance, the IT Infrastructure Library's (ITIL) best practice approach to IT service management is one of the hottest topics in IT.
Correctly applied, ITIL processes can ensure the appropriate level of IT service to support defined business requirements, with certification providing the guarantee of best practice that is often required for legal and regulatory compliance.
QA is holding free two-hour seminars, which will provide IT managers, Business Managers and Training Managers with an overview of ITIL. Our Senior Instructor for IT Service Management, Andrew Brown, will provide a high-level summary of ITIL, an explanation of its core processes and a discussion of the benefits of implementation. The seminar will give attendees the opportunity to understand how ITIL can be applied to their business.
Andrew explains; "This is a great opportunity for people to understand the improvements that ITIL best practice can bring to their organisation. If you're unsure how ITIL certification could benefit you or your staff, then we'll provide the knowledge that will allow you to make an informed decision about implementation.
"ITIL can improve the performance of a range of IT services, including service level management, software asset management, operational modelling, and legal and regulatory compliance. Effective management of these services provides benefits in terms of improved customer service, cost savings through more efficient and effective service provision, and significant improvements in service support and delivery."
Seminars are taking place on the following dates:
• Tuesday 30 May 2006, 2pm Swindon
• Wednesday 31 May 2006, 9.30am London
• Thursday 1 June 2006, 10am Edinburgh
• Thursday 1 June 2006, 2pm Glasgow
• Wednesday 26 July, 10am Edingburgh
• Wednesday 26 July, 2pm Glasgow
Should you wish to attend one of the above QA Seminars or if you would like further information, please contact Lyndsey Mack on 01793 696419, or by email on Lyndsey.mack@qa.com.