QA boosts Service Management training with new appointment
QA is boosting further its already popular range of ISEB training with the appointment of Andrew Brown to lead the development of its Service Management training programme.
With increasing emphasis on certification and compliance, the implementation of the ITIL® best-practice guidelines has proven to be an area of key importance for training in 2005, and this looks set to continue in the next twelve months. Brown’s appointment brings an additional level of experience to the development of these courses, as he brings with him over 35 years’ in the IT industry, including hands-on systems design and implementation, and seven years’ experience teaching IT Service Management.
Following his appointment as Senior IT Service Management Training Consultant, Andrew explained the benefits of the ITIL training; "Most organisations dealing with Service Management are looking for IT professionals who hold at least the Foundation certificate in IT Service Management, and in a lot of cases, the Managers certificate; so from a personal development point of view, ITIL training is becoming an essential part of an individual’s personal development plan.
"From an organisational viewpoint, effective service management offers huge, tangible benefits. The best practice guidelines promoted by ITIL® have been adopted worldwide, and offer the potential for considerable cost savings, better quality services, and therefore happier customers, not to mention improved communication with internal project sponsors. At QA we have ITIL instructors who have many years’ experience in the IT industry, who add real world experience to the service management theory, ensuring that the learning experience is both highly practical and enjoyable."
Commenting on the appointment of Andrew, QA’s Director of Learning, Brian Sutton, added; "ITIL was one of the fastest growing areas for QA in 2005. As a result we have decided to expand our offering and the first step in this is appointing Andrew, who has extensive experience of service management training as well as consulting and implementation."
Andrew is a member of the Institute of Service Management, the British Computer Society and the Institute of IT Training. He holds the Foundation and Managers certificate in IT Service Management and the PRINCE2™ Foundation and Practitioner certificates, as well as being a qualified Microsoft Operations Framework instructor.
For more information about QA’s portfolio of ITIL training, and to view the unique SkillPath that will guide you through the qualifications, why not visit our new website at www.qa.com/training/portfolio/itservicemanagement.aspx. Alternatively, please contact QA at responsecentre@qa.com or by telephone on 0870 90 600 90.