QA wins award for service management at itSMF awards
QA has proven the quality of its service management training once again, scooping this year’s itSMF award for UK Service Management Trainer of the Year.
The IT Service Management Trainer of the Year Award was awarded to Mike O’Brien as the most successful and consistent IT Service Management trainer in the past 12 months. He was able to best demonstrate a proven ability to conduct a course, familiarity with the topic, and good communication and coaching skills. Above all, he had the experience and enthusiasm to hold his audience throughout the training session.
Director of Professional Best Practice at QA, Jeff Payne, is delighted; “We believe these awards demonstrate the real strength of our ITIL® service management training – that our delegates enjoy attending our courses and succeed in gaining the qualifications they need.
“It’s really important to provide a broad approach to service management, so as well as achieving the qualifications, people who have attended our courses are also confident that they will be able to apply their new skills in the workplace. This was recognised in the judging of the award as all our lecturers are able to use of other IT industry standards and best practices to complement and improve the quality of the course topic and are confident in demonstrating work through their own examples.”
This is the second year in succession that the team has achieved the trainer of the year award, with Caspar Braithwaite winning the 2008 itSMF UK Trainer of the Year award. The QA team was also responsible for the instruction of the 2008 itSMF UK Student of the Year when Jonathan Withers won that award.
The QA service management team combines the experience and expertise of both QA and Remarc, following the acquisition of Remarc by QA in September 2009.
To find out more about QA’s ITIL service management training, visit www.qa.com/ITIL, contact us by email at info@qa.com or call 0845 757 3888.