Saba Announces Paige Newcombe as Chief Customer Officer
IBM Customer Evangelist Veteran Paige Newcombe to Champion Customer Success
Bracknell. UK – April, 2014 – In its mission to maximize customer success, Saba (OTCPink: SABA), a global leader in next-generation cloud solutions for talent management, has appointed Paige Newcombe to its newly established position of Chief Customer Officer (CCO) reporting directly to president and CEO, Shawn Farshchi. In this role, Newcombe will be responsible for Saba’s global customer advocacy and for ensuring customer centricity is at the core of Saba’s growth strategy.
Newcombe brings to Saba over 20 years of experience in global customer care at both startups and Fortune 500 organizations. She will lead Saba’s global customer success teams and expand its global support channels. She will also spearhead the development of advanced offerings across professional services, educational services, and customer support.
"We are proud to welcome such a customer focused, results-driven expert to the executive team,” said Farshchi. “As we rapidly expand our offerings, grow into new customer segments, and continue our global expansion, it is key that we continuously evaluate our customer care approach and leadership. At this exciting stage of our growth, it was the right time to introduce Paige as our Chief Customer Officer. She will ensure the voice of the customer takes center stage in developing and executing our product and services strategies.”
Newcombe comes to Saba from IBM where she held executive and senior leadership positions including Cloud Business Development, SaaS Client Success for IBM’s Industry Solutions group. Previously, she served as Senior Director of SaaS Client Success at Coremetrics, establishing industry recognized best practices for driving client success.
Newcombe will make her public debut as Saba features leading customer executives at its annual user conference @WORK 2014 Summit being held in Orlando from April 7-10. Keynotes and transformative focused session speakers include Jenn Lim, CEO and Chief Happiness Officer of Delivering Happiness, Culture Book Creator, and Consultant at Zappos.com, Chris Salles, Director of eLearning, Guitar Center, Tina Busch, Global Learning and Development Director and CLO, Kimberly-Clark Corporation and Rob Lauber, Vice President of Yum! University, Yum! Brands Inc.
Learn more about the @WORK 2014 Summit.
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Safe Harbor
This press release contains forward-looking statements within the meaning of the federal securities laws, including, without limitation, the Company’s ability to rapidly expand its offerings, grow into new customer segments, continue its global expansion, and develop advanced offerings across professional services, educational services, and customer support. Saba's actual results could differ materially from those expressed in any forward-looking statements. Risks and uncertainties that could cause results to differ materially include risks associated with: Saba’s ability to complete the work required for the pending restatement of its financial statements in a timely manner, any additional required adjustments to the Company’s financial statements and/or other factors arising in the restatement process that are not currently known or identified or where the scope of work required or impact of the restatement may be greater than what is currently known or anticipated by the Company and the impact of the restatement on the Company’s sales, operations and financial performance, Saba's ability to retain customers and to experience high customer renewal rates, dependence on growth of the markets for Saba's products, dependence on acceptance of Saba's products by customers and channel partners, fluctuation in customer spending, length of Saba's sales cycle, competition, rapid technological change, dependence on new product introductions and enhancements, and potential software defects. Readers should refer to the section entitled “Risk Factors” in the Form 10-K for the fiscal year ended May 31, 2011, and similar disclosures in subsequent reports filed with the SEC. The forward-looking statements and risks stated in this press release are based on information available to Saba today. Saba assumes no obligation to update them.