News story

Long-Term Care Facilities Can Get World-Class Customer Service Training

Virginia Beach, VALearning NewsDuPont Sustainable Solutions

Virginia Beach, VA – November 16, 2009 – Coastal has released a new training program that demonstrates how healthcare professionals in long-term care can provide excellent care through world-class customer service principles.

Customer Service In Long-Term Care: Making It World-Class defines world-class customer service as citing the little things that separate good from great service and stressing the value of such service for any long-term facility. Its best asset, however, lies in the 10 Rules of World-Class Customer Service. They cover tips on proper attitude, communication methods and practical advice, and range from the tried-andtested to the simple-yet-powerful.

Customer Service In Long-Term Care: Making It World-Class trains healthcare staff to:

  • Create a bright, cheery and optimistic environment
  • Personalize their service
  • Anticipate the needs of their residents and their relatives
  • Speak and listen effectively
  • Handle complaints successfully
  • Show that they care for their residents
  • Work as a team
  • Be caring, conscientious and pro-active.

    Customer Service In Long-Term Care: Making It World-Class provides concrete illustrations to help healthcare employees visualize the application of these principles.

    For more information about Coastal Training Technologies or for a free no-obligation preview of Customer Service In Long-Term Care: Making It World-Class, call 800-729-4325, visit www.coastalhealth.com or email sales@coastal.com.