Reed Learning improving customer experience with accessplanit course booking and management software
Reed Learning, market leaders in the provision of outsourced learning services has chosen Lancaster-based software house accessplanit to implement a training management system capable of automating and improving course booking and administration across its business units.
Reed Learning, partners with some of the largest organisations worldwide, managing their training and development through a network of specialist trainers across multiple venues. Reed Learning offers a wide range of open short courses, professional qualifications in professional development, financial, management and leadership subjects and in 2012 trained over 100,000 people and managed training for over 200,000 people.
Reed Learning recognised the need to invest in a new robust course booking administration system to improve the customer journey and support future business growth.
Magnus Trangard, Head of Finance at Reed Learning explains: "The functionality and reliability of our software is critical to the business. It was unlikely that an off-the-shelf package course booking system or LMS would be an option. We needed a supplier who could work with us to deliver a system to meet our needs today, and in the future. In, accessplanit we have found a partner to work with on a continual development basis and a system with the flexibility to suit our business model."
Following the initial implementation of the accessplanit system in September 2012, work continues on additional features to enhance customer experience and bring additional benefits to the organisation.
"Reed Learning's client base and the complexities which surround managing large numbers of companies, trainers, venues and individuals is a great opportunity to showcase the depth and functionality of our Course Manager system. Reed Learning is already experiencing some of the immediate benefits such as reduced administration, accuracy, improved communication and live reporting, but development continues as part of a longer term roadmap, helping Reed Learning to secure an advantage in a highly competitive training market," commented Dave Evans, Managing Director, accessplanit.