Richardson Launches new eLearning for Retail Bankers
Richardson launches web-based training to help banking professionals meet customer expectations and provide excellent service.
June 30, 2009 — Richardson http://www.richardson.com,a leading Sales Training and performance improvement firm, today announced the launch of a new series of high-impact, Web-based training courses designed to help every level in a retail branch build skills, meet customer needs, and expand relationships.
Today’s Retail Banking Tellers, Personal Bankers, and Branch Managers, can no longer be one dimensional - meeting only the initial need for why a customer comes into the branch. They must also learn to listen, think, and question more effectively to identify additional opportunities to then cross-sell additional products. Continuously nurturing and growing these existing relationships are just as crucial to success as attracting and signing up a constant flow of new customers.
Richardson’s new Retail Banking eLearning QuickSkills are designed to effectively meet the needs of the changing retail banking environment. Customized to retail banking industry, this suite of 23 eLearning courses, help every level in a retail branch to strengthen and expand customer relationships. Through a series of high-impact, self-paced on-line scenario-based learning, participants are presented with real-life challenges to apply and practice the new skills. The Richardson QuickSkills™ Retail Banking Edition includes intensive online coaching and feedback to foster skill development while helping build confidence in participants to use the newly acquired sales skills in their daily work environment. The complete training system provides just-in-time support tools and planners, as well as an interactive assessment test, feedback and scores, a personal development plan, and downloadable podcasts. The eLearning can also be blended with Richardson’s instructor-led programs used as seminar preparation, reinforcement of the topics covered in the seminar, or to provide continuing development. Click here or visit this site to learn more http://www.richardson.com/How-We-Do-It/Training-Delivery/Retail-Banking-QuickSkills
“For Retail Banks it’s all about customer loyalty and nurturing relationships – continuously growing existing relationships while attracting and securing a constant flow of new customers,” says David DiStefano, Richardson President and CEO. “Our new Retail Banking eLearning suite is a comprehensive, on-demand tool that every Retail Banking Organization should use to develop the customer-facing skills of their Tellers and Personal Bankers, and coaching skills of their Branch Managers to ensure that customer needs are being met and relationships are grown and nurtured to their fullest potential.”
Media Contact:
Please contact Jim Brodo at jim.brodo@richardson.com for more information and to set up an interview.