Second Nature to demonstrate AI-led role plays at Learning Live AI

Confidence is a crucial aptitude for all employees, but particularly for customer-facing employees such as support agents and sales reps. When employees feel strong and knowledgeable, they speak more fluently, and people instinctively trust individuals who speak with conviction. This matters whether they are closing deals, resolving customer queries, or handling internal issues as HR personnel.

Confident sales reps are resilient. They take the initiative to seek out sales opportunities, persist in pursuing deals, and pitch to challenging prospects that other sales reps might avoid, increasing sales success. For support agents, it helps them stay calm under pressure and communicate clearly in stressful situations, helping build trust with customers. HR personnel can handle sensitive issues with more authority and empathy and connect better with employees to create a more positive atmosphere in the workplace.

But it’s tricky to teach someone to be confident. Quizzes, cheat sheets, and even watching videos aren’t very successful in changing how employees feel about their abilities. Which is where Second Nature’s AI-driven role plays step in.

Why use AI role plays for soft skills training?

Role playing has long been recognized as one of the only ways to effectively teach soft skills. With role plays, customer-facing employees can practice every kind of conversation before they are faced with live leads and customers. As they feel their skills grow, they’ll know that they can handle every situation and their confidence will also rise.

Most organizations struggle to give employees enough role play practice time to develop these capabilities. Managers have little time for one-on-one practice, and less experienced reps rarely have enough knowledge to serve as effective partners.

Second Nature’s AI-powered role play solution solves these issues by delivering knowledgeable, realistic role play avatars that are always available for practice. The AI engine automatically evaluates user performance, and provides timely feedback with actionable suggestions for improvements.

How AI role play makes employees more confident?

• Realistic interactions with virtual customers allow customer-facing employees to improve their ability to articulate product features, address customer concerns, and navigate various scenarios.
• Timely AI-generated feedback helps professionals identify areas for improvement and prevent bad habits from forming.
• AI role plays are carried out in a private, judgment-free space where employees can try out different approaches to find the option that brings the best results.
• Knowledgeable role play partners are always available for practice, across any time zone.
• Repeated practice enables employees to strengthen weak points, reinforce positive behaviors, and refine their communication style.
• Personalized insights ensures that every employee addresses their own weaker areas, guiding each one to achieve their potential

What makes Second Nature’s AI role plays stand out?

AI assistant makes creating new custom role plays a snap
Second Nature’s AI role play platform makes it easy to develop tailored scenarios that closely mimic different sales, support, and HR environments and match the needs of different industries. The AI assistant speeds up the process of building new role play sessions, so L&D leaders can quickly produce role play sessions that train reps in a range of approaches, methods, and techniques. It’s as simple as uploading existing sales decks, web pages, or other training materials, and hitting the “create a role play” button.

Granular insights and reporting
The AI role play platform collects detailed data and analytics to deliver crucial insights into employee performance. L&D leaders can use these insights to address each team’s unique needs, close skill gaps, and refine specific weaknesses as soon as they appear. This level of visibility also makes managers feel more trust in the teams they manage. Employees quickly pick up on manager attitudes, creating a positive cycle that boosts confidence even more.

Easily accessible, always available
Second Nature’s AI role play platform has an intuitive interface and user-friendly navigation. Employees can start using it within just a few minutes, thanks to the very gentle learning curve. Bite-sized sessions and on-demand availability mean that workers can practice whenever they like, such as just before a challenging real-life call, giving them an extra push when they need it most.

Personalized and diverse training
AI-powered training can expose employees to diverse personalities. For example, sales reps can practice with a full range of objections that closely mirror the ones they’ll encounter in “real life” sales calls. Employees feel more confident knowing that they’ve not just practiced generic conversations, but they have highly relevant experience in talking with this specific target audience.

The AI engine can automatically personalize training experiences for each user’s learning style, preferences, and specific needs, addressing each employee’s specific weaknesses and strengths. With interactive, hands-on experience, employees grow their competence and learn to rely on their own capabilities.

AI role plays offer new ways to strengthen soft skills

In short, Second Nature’s AI role play simulations provide an always-available, personalized, judgment-free environment where sales and other professionals can refine their skills. The user-friendly AI assistant makes it easy to build a library of customized role play scenarios. Repeated interactions with virtual customers and scenarios that closely mimic real-world situations build employee confidence in their ability to handle diverse challenges, objections, and negotiations.

AI capabilities keep expanding, making it essential for those responsible for L&D to stay abreast of the possibilities it offers for making learning more effective, relevant, and efficient. The Learning Live AI edition gives L&D personnel a space to explore Second Nature’s AI role plays and other growing possibilities, and how to implement them for their organizations.

Learning Live AI Edition

You can find Second Nature at Stand #5, Learning Live AI Edition, 26 June, London, and try for yourself the AI-powered role plays used by Oracle, SAP, Adobe, Check Point, TitleMax, Generali, and many other leading companies.

Efrat Korkidi
efrat.korkidi@secondnature.ai, Second Nature ai