Whatfix introduces AI Agents to bridge enterprise software adoption gap
Launch adds three AI-powered agents for authoring, analytics and guidance, aiming to improve enterprise software adoption and user productivity.
Digital adoption platform provider Whatfix has launched a set of AI-powered agents to help employees navigate complex enterprise applications more effectively.
By interpreting what a user is trying to do within an application, these agents provide tailored support in real time, through in-app guidance and search. The new tools are powered by ScreenSense, Whatfix’s intent and context recognition technology and are embedded across the company’s suite of digital adoption and analytics products.
The move comes as enterprises continue to struggle with turning software investments into productivity gains. Analyst firm Gartner expects software spending to rise at double-digit rates in 2025, fuelled by generative AI. Yet, employees often feel overwhelmed by constant changes to their systems, leading to stalled adoption and missed value.
Three agents are available:
- Authoring Agent creates in-app support content from natural language prompts, reducing reliance on technical expertise.
- Insights Agent acts as a conversational interface to product analytics, surfacing usage patterns and adoption challenges.
- Guidance Agent distils internal knowledge into short, contextual answers, reducing time spent searching or switching between systems.
By embedding these capabilities into digital workflows, Whatfix aims to reduce friction in day-to-day work and close the gap between system capability and employee adoption.
The release highlights how digital adoption platforms are evolving from static guidance tools to AI-driven assistants that adapt to user behaviour. Competitors in the space, including WalkMe and Pendo, are also investing in AI features to meet enterprise demand for faster onboarding, process compliance and improved return on software investment.
Whatfix’s approach intends to make a shift in software use towards what it calls ‘userization’: reshaping enterprise systems around employee intent rather than expecting users to adapt to software design.
More about Whatfix AI agents
whatfix.com/ai