Reed Learning achieves re-accreditation of leading quality management standard
Reed Learning demonstrates its commitment to providing top quality customer service via the internationally-recognised standard for quality management.
Reed Learning adheres to stringent quality control procedures and achieves high levels of customer satisfaction through systematic control of its activities. Its clear and robust processes demonstrate efficiency and an on-going commitment to providing top quality customer service through the ISO 9001:2008 certification.
“Cost savings can be made through improved efficiency and productivity so we constantly strive to improve our processes” says Magnus Trangard, Head of Finance at Reed Learning. “We are delighted that after meticulous scrutiny of our business, we have satisfied the rigours of an independent external audit and as a result have been awarded this certification.” Trangard continues.
Customer service is of paramount importance to Reed Learning. Its customers notice that orders are met consistently, on time and to the correct specification because of the efforts of the customer services team. Reed Learning aims to broaden business opportunities through its robust and comprehensive quality management system, which covers every aspect of product development, course delivery, evaluation systems and trainer recruitment.
Reed Learning is also certified with ISO 27001, the international standard for information security management, demonstrating that security is at the forefront of the way it operates through commitment and compliance to best practice.